Fathom Reef
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Contact

Send up a signal

One inbox, monitored by a human, covering everything from a broken game window to a formal data request. We aim to reply within two working days.

Email us

[email protected]

Please include the email address on your account (if you have one) and enough detail for us to act without a second round of questions. Never send us passwords, and never send payment details — Fathom Reef has no payment system and nobody here will ever request them.

Account help

Cannot log in, want your display name changed, or want the account and its data deleted outright. Deletion is permanent and we do not ask why.

Something is broken

A game window will not load, a page looks wrong, or your coin balance did not update. Tell us the game, your browser and roughly when it happened.

Privacy requests

Access, correction, deletion, portability or objection under the GDPR. We respond within 30 days and will not charge you for it.

Complaints

If we have got something wrong, say so directly. We acknowledge within two working days and give a substantive answer within fourteen.

Registered office

Fathom Reef Interactive Ltd

Level 2, Tritoni Court, 18 Marina Promenade, Gzira GZR 1673, Malta Registration number C 104772 · VAT MT27104772 Jurisdiction: Malta

Fathom Reef Interactive Ltd · reg. no. C 104772 · VAT MT27104772 · Level 2, Tritoni Court, 18 Marina Promenade, Gzira GZR 1673, Malta

Postal mail reaches us, but email is considerably faster. We do not operate a telephone support line — written contact keeps a record both sides can rely on.

Not a support matter

If gambling is causing you harm

We cannot provide counselling, and you should not have to wait for our reply. These services are free, independent and confidential:

Reminder: Fathom Reef is a free-to-play social casino for adults aged 18 and over. Coins are virtual and hold no monetary value. There is no real-money wagering, no payout, no withdrawal and nothing available for purchase.